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CUSTOMER CARE

 

Have any questions or concerns? We’re always ready to help! Call us at 904-606-7974 or send us an email at ezzenceunique@outlook.com

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FAQ

SHIPPING

              Size Chart 

Size      US/CANADA      Bust    Waist    Hips
     1X            14/16             41-42"   34-35"   45-46"
     2X            18/20             44-45"   36-38"   47-48"
    3X             22/24            47-48"   39-41"   49-50"

Shipping 

1.Preparing Time: we need 1-3 working days to prepare for shipment.

2.Shipping Costs and Methods: We offer free shipping by Standard Shipping.

Shipping days excludes processing time.

 

ORDER AMOUNT    STANDARD SHIPPING      PREFERRED SHIPPING                                  

                                      10-14 BUSINESS                 DAYS 5-7 BUSINESS                                 

 

    $0 - $25                        FREE                                            $6.95                                                                                                  

    $25.01 - $49.99            FREE                                            $7.95                                                                                               

    $50 - 100                      FREE                                            $7.95                                                                                                 

    $100.01 - $150             FREE                                            $7.95                                                                                               

    $150.01 -$200              FREE                                            $7.95                                                                                             

    $200.01 +                       FREE                                            $7.95                                                                                                   

 

 

 

 

Return Policy

If there is any reason you are unsatisfied with your purchase, you may return your order with us within 30 days from your original

shipment date. Please note that the customer will be responsible for the return shipping cost. The return shipping is not refundable.

All returns will be credited as online credit only

Returns will be processed approximately 3 to 5 business days after we receive your return. If you have received defective or

incorrect merchandise (style, size, color) you must contact by email within 5 days of receipt and provide a photo of the defect.

    Non-Returnable Items

The following items are not eligible for returns and will be denied:

  • All items marked “FINAL SALE”.

  • Returns received after 30 days of the original shipment date.

  • Accessories, intimates, undergarments, basic leggings, cosmetics, bags and bodysuits.

  • Damaged, washed, worn or altered items including items returned with deodorant, cosmetic, smoke, perfume and/or stains.                                   all items must have original hangtags attached.

  • Shoes without the original box – box must be free of damage, postage, stickers or stamps.

 

Ezzence Unique reserves the right to determine eligibility for returns, and to update this policy at anytime without notice.

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